Handle Spare Parts & Service Operation process on DSM. Creates WO, delivery notes, technicians time accounting, invoicing & follow up on payments if any.
Work on CRM( Salesforce), follow up until completion with Service Operation & customers.
Follow up & completion of time bound task & report to Service Administrator.
Apply Gate passes for Site access.
Managing Tools Inventory
Lease Fleet management – Contracts, PO and Invoices
Invoices for Commissioning & Internal Service jobs.
Job Requirements:
Experience & Knowledge:
Knowledge of Service Business – Similar industry
Should have financial understanding (Cost & Revenue & Profit) & understand Customer Satisfaction.
Prefer to have experience in SAP
Experience on sales force will be added advantage.
Education:
Commerce Graduate
Skills:
Well versed with computer & usage of excel, words and power points
Able to generate qualitative report towards customer and management
Customer Handling, Verbal & written communication skills are mandatory
Multi-tasking
Personality Attributes:
Result Oriented & team player
Customer Handling skill / knowledge
Preferred:
With relative experience in local market
Should be equipped with driving license and easy to move around as needed
Speed is the key working as service coordinator.
KPI:
Repair Quotation to be converted into WO timely and WO to be invoice immediately once marked as work complete by operation with signed completion report from customer.
Invoice Submission towards customer and get the acknowledgement.
All internal WO to be invoice
Customer satisfaction
Service Financial reporting/Monthly Service closing
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