Cluster Reservations Agent
Job Location : UAE
Key Responsibilities :
• Sell IHG products and services using up-selling and suggestive selling techniques
• Promote the Hotel's (and IHG DFC generally) products and services
• Maintain a high level of product and service knowledge about all IHG DFC Hotels in your region
• Develop and maintain a regular pattern of sales calls
• Record and process reservations made by phone/fax/email
• Process amendments to reservations such as extensions, early departures, etc.
• Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval
• Maintain knowledge of special rates/offers/promotions
• Monitor reservation levels and inform Managers of current and future occupancy rates
• Prepare reports as requested (e.g., to travel agents, business houses, F&B, Daily pick up etc.)
• Prepare reservation sales reports
• Monitor Web-Supplier extranet and match upcoming bookings with Opera PMS
• Follow up on daily traces
• Prepare no show and cancellation reports daily
• Charge prepaid bookings at the time of reservation with secure pay or manual
• Perform daily profile checks for upcoming arrivals
Job Details :
• Minimum 1 year of front office or reservations experience
• Intermediate knowledge of Microsoft Office
• Advanced English writing and speaking skills
• Knowledge of Opera is desirable
• Knowledge of Arabic language desired
• Ability to work independently and within a team environment
• Ability to lead and motivate team members