An exciting role has arisen for a Butler’s Role to join the Jumeirah Muscat Bay Resort. The Butler will Anticipate and meets guests’ needs and requests, ensuring complete guest satisfaction. Recognizes all repeat and important guests. Establishes and develops personal guest contact, promotes feedback and be consistently proactive in anticipating guest needs and requirements
Your key responsibilities will include:
He/She must be completely familiar with the operational environment and must follow the detailed instructions given to him/her by the manager at all times when working.
Maintaining and handling of cash float.
Prepare registration cards for the next day’s arrivals.
Conduct check-in and check-outs with accordance to procedure.
Escort the guest directly to the residences after proceeding with the check-in.
Ensure the luggage is sent up promptly to the room.
Check departures for the day and the following day, update departure times.
To promptly and accurately file the updated registration cards of arrived guests, once checked by the Reception.
Comply with Guest Services Standard Operating Procedures/ Step by Steps.
Provides necessary information relating to In-house/Arrival Guests regarding VIP Amenities, Kids’ Amenities, International Newspaper requests, etc
Continually checks all public areas.
Inspects residences prior to guest arrival and sets up standards as per guest preferences
Refreshes the residences & assisting with turndowns.
Ensures that all residences are maintained & serviced as required.
Co-ordinates Laundry & Pressing - Collection & Delivery by liaising with HSK.
Prepares a comprehensive Itinerary for in-house residence guests for the duration of their stay as per the specifications and preferences of the respective guests.
Refreshes the occupied guest residences when aware that the in-house guest has left his room.
Provides a full shoeshine service as and when requested.
Unpacks/ Packs Guest Luggage as requested.
Delivers & places the Evening Amenities, Gifts according to the set standard.
Delivers Newspapers & Magazines to all rooms/suites.
Stocks up the mini-bars and other Food & Beverage related items.
About You
· Able to communicate effectively and to respond well (switched on) to questions and requests
· Well groomed/presented
· Enthusiastic and eager
· Able to work in a team, i.e. caring about other team members and open towards other nationalities
· Should be able to quickly learn and adapt to a new work environment
Additional Language would be of advantage: Arabic, Russian or European language
You will be redirected to the company website to apply for this position.