Job Summary:
The Zone Manager is responsible for overseeing and managing the cleaning and facilities operations. This role involves ensuring cleaning services meet high-quality standards, compliance with health and safety regulations, and effective management of personnel and resources. The ideal candidate will have strong leadership skills, technical expertise in cleaning operations, and the ability to perform under pressure in a 24/7 working environment.
Key Responsibilities:
Operations & Facility Management:
– Supervise daily cleaning and maintenance activities within the designated zone.
– Ensure all facilities are well-maintained, clean, and compliant with safety regulations.
– Monitor and manage the use of cleaning equipment, tools, and chemicals.
– Oversee the scheduling and deployment of staff to optimize efficiency and service delivery.
Staff Management & Leadership:
– Lead, train, and supervise a team of cleaning staff to maintain high performance standards.
– Conduct regular staff evaluations, provide feedback, and support professional development.
– Handle disciplinary issues, staff grievances, and conflict resolution in a professional manner.
Health & Safety Compliance:
– Ensure all cleaning activities adhere to Health & Safety (H&S) Regulations and statutory requirements.
– Conduct regular safety inspections and risk assessments.
– Implement and enforce safety protocols to prevent workplace hazards and accidents.
Quality Control & Performance Monitoring:
– Conduct routine inspections to assess service quality and identify areas for improvement.
– Develop and implement standard operating procedures (SOPs) for cleaning and facility maintenance.
– Address and resolve complaints or concerns regarding cleaning services.
Resource & Inventory Management:
– Manage inventory of cleaning materials, ensuring adequate stock levels.
– Monitor and control budgets related to cleaning and maintenance operations.
– Ensure cost-effective procurement and proper utilization of cleaning supplies.
Reporting & Documentation:
– Maintain accurate records of cleaning schedules, staff performance, and incident reports.
– Prepare and submit reports on zone operations, including maintenance issues and recommendations.
– Coordinate with senior management to ensure alignment with company policies and goals.
Key Requirements:
– Education: Minimum Diploma in Facilities Management or a related field.
– Experience: 3 years of experience in a similar managerial role.
– Minimum 2 years of experience working in a 24/7 operational environment.
– Skills & Competencies: Strong leadership and team management skills.
– Excellent communication and interpersonal abilities.
– Knowledge of cleaning services, equipment handling, and the use of cleaning chemicals.