Job Description

Pact Employment Services

Call Center Officer

Job id: 572777

07 Apr 2025

Job Location

Dubai, United Arab Emirates

Experience

2 to 5 years

Qualification Level

Graduate

Job Function

Customer Service / Telecalling

Skillset

Customer service excellence, Effective communication, Multitasking and time management

Preferred Jobseekers

Jobseekers from any country

Call Center Officer

Job Location : Dubai, UAE

Responsibilities:

• Provide accurate information to third-party customers regarding credit card inquiries, authorizations, and transaction details.
• Handle 70-80 inbound and outbound calls per shift, resolving queries within the turnaround time (TAT).
• Follow unit rules, procedures, and SLA to ensure smooth workflow and high-quality service delivery.
• Adhere to compliance standards for third-party customers & merchants.

Requirements:

• Excellent communication and problem-solving skills.
• Ability to manage high call volumes while delivering exceptional service.
• Previous experience in customer service, preferably in banking or financial services.

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