Key Responsibilities:
Oversee daily front office operations, including reception, reservations, and guest services
Ensure smooth check-in/check-out processes and maintain high guest satisfaction
Train, supervise, and schedule front office staff
Handle guest complaints and feedback professionally
Coordinate with housekeeping and other departments for seamless operations
Monitor occupancy levels, room rates, and manage front desk budgets
Ensure compliance with hotel policies, procedures, and quality standards
Requirements:
Bachelor’s degree in Hospitality Management or related field
Minimum 7–12 years of front office experience, with at least 2–4 years in a supervisory or managerial role
Excellent communication, interpersonal, and leadership skills
Proficient in hotel management systems (e.g., Opera, IDS, or similar)
Strong problem-solving and multitasking abilities
Fluency in English; additional languages are a plus