Nair Systems is currently looking for Technical Support Analyst, ATM Switch for our UAE operations with the following Skill set and terms & conditions.
Specialist Skills / Technical Knowledge, Technical Competencies Required for this role:
• Domain knowledge of the respective business domain that is (ATM/CCDM and related applications)
• Technical/Functional understanding of assigned application portfolio
• Communication Skills (both up and down steam)
Previous experience:
• 8 years experience in IT environment with specialized experience in the assigned application portfolio and respective business domain, with minimum 5+ years in a
ROLE PURPOSE:
Responsible to provide Maintenance and Support Activities for ATM Switch and Self Service Terminals and related applications in all environments DEV,SIT, DTS, UAT, PROD/DR.
Maintain the above systems and applications service availability as per the assigned SLAs and according to ITD systems/services availability report.
Follow up and track vendor support issues and respond to incident tickets in a timely fashion.
Track, resolve and report incidents and known errors through the approved processes, and follow Incident Management and Escalation process
Provide necessary support (analysis, documents, testing) for ATM Switch and Self Service Terminals areas’ related Projects / Enhancements / BAUs, and Integrations with other internal and external systems. Deliver Projects / Enhancements assigned Tasks / Requirements as per the defined scope and on Time
Key Accountabilities of the role
1. Application Maintenance & Support:
Provide maintenance and support to ATM Switch and Self Service Terminals related applications. Maintain the service availability as per the assigned SLAs and according to ITD systems/services availability report. Monitor dayto-day ATM Switch and Self Service Terminals and related applications’ problems/errors.
Investigate the problems and resolve them. Track and report incidents through approved processes.
Follow up and track vendor support issues and respond to incident tickets in a timely fashion. Work proactively to ensure that none of the systems are out of support
Joining time frame: 2 weeks (maximum 1 month)
Should you be interested in this opportunity, please send your latest resume in MS Word format at the earliest