Responsibilities:
Handle guest reservations via phone, email, and online platforms
Confirm booking details and provide information on hotel amenities
Manage room availability and assist with special requests
Maintain accurate guest records and billing information
Coordinate with front desk and other departments for seamless guest experience
Qualifications:
Strong communication skills (verbal and written)
Previous experience in reservations or customer service preferred
Knowledge of hotel booking software (e.g., Opera) is a plus
Attention to detail and organizational skills
Professional and friendly demeanor