· Interfacing with customers in all technical related issues.
· Analyses customer problems and resolves and closes customer complaints, as per assignment from the Project Team Leader.
· Make proper Hardware/Software selection for technical solutions.
· Reports the status of the customer service provided to the Project Team Leader.
· Prepares Engineering Software/ Hardware design documents for review by the Project Team Leader.
· Undertakes the testing process including all internal, workshop, factory acceptance testing (FAT) and site acceptance testing (SAT).
· Prepares and submits weekly activity reports to the Project Team Leader.
· Prepares and submits weekly progress reports to the Project Team Leader on a given project.
· Provides feedback to the Project Team Leader on the performance of the engineers and Technicians as input into their performance evaluations.
Personal Skills
- Excellent communication, interpersonal and negotiation skills.
- Excellent analytical problem-solving skills.
- Excellent command of verbal and written English.
- Ability to effectively prioritize and execute tasks in a high-pressure environment is crucial
- Ability to multi-task and manage numerous projects simultaneously
- Must be able to learn, understand, and apply new technologies
Technical Skills:
•Good practical experience in Process and Control Systems in general
Education
Bachelor of Engineering with a Specialization in Mechatronics,Electrical or Communication Engineering
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