Go Kite Travel is seeking a B2B Customer Service Representative to manage and support our travel partners and corporate clients. The role involves handling inquiries, resolving issues efficiently, and ensuring a high level of customer satisfaction.
Key Responsibilities:
Provide timely support to B2B clients via phone, email, and chat
Manage booking modifications, cancellations, and customer queries
Coordinate with internal departments for smooth service delivery
Maintain accurate records of interactions and transactions
Requirements:
Experience in B2B customer service, preferably in travel/tourism
Excellent communication and problem-solving skills
Proficient in CRM systems and MS Office
Ability to handle multiple clients and prioritize tasks