Receptionist
Job Location : Dubai, United Arab Emirates
Key Responsibilities :
• Greet and check in patients and visitors in a professional and courteous manner.
• Schedule and confirm patient appointments and follow-ups.
• Answer and manage incoming calls, directing them to appropriate staff members.
• Verify patient information and update electronic health records (EHR) as needed.
• Collect co-pays and payments, and provide receipts to patients.
• Assist patients with completing necessary forms and documentation.
• Maintain a clean and organized reception area.
• Handle inquiries from patients, families, and other visitors, providing accurate information.
• Coordinate with medical staff to ensure timely patient flow.
• Manage patient files and ensure confidentiality and compliance with HIPAA regulations.
Qualifications :
• High school diploma or equivalent required; Associate’s degree or higher in healthcare administration or related field preferred.
• Minimum of experience as a receptionist, preferably in a medical or healthcare setting.
• Proficiency in using electronic health records (EHR) systems and Microsoft Office Suite.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication skills.
• Friendly and professional demeanor with strong customer service skills.
• Ability to handle sensitive information with confidentiality and discretion.
• Knowledge of medical terminology is a plus.
• Bilingual abilities are a plus.