Job Description

Elite Hospitality

Call Center Manager

Job id: 583863

04 Jul 2025

Job Location

Saudi Arabia

Experience

7 to 12 years

Qualification Level

Graduate

Job Function

Customer Service / Telecalling

Skillset

leadership and communication skills , call center KPIs

Preferred Jobseekers

Only Nationals of the Country for which the Job is posted

Key Responsibilities:

Oversee daily operations of the call center
Lead, train, and motivate call center staff
Develop and implement customer service policies and procedures
Monitor call quality and performance metrics
Handle escalations and resolve customer issues
Prepare reports and analyze data for continuous improvement

Requirements:

Proven experience as a Call Center Manager or similar role (min 3 years)
Strong leadership and communication skills
Knowledge of CRM systems and call center KPIs
Ability to analyze data and improve processes
Fluent in Arabic and English

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