The Social Media Content Moderator is responsible for monitoring, reviewing, and managing all user-generated content across social media platforms to ensure compliance with community guidelines, company policies, and legal standards. The role involves engaging with online users professionally and maintaining the brand’s reputation.
Key Responsibilities:
Review and moderate all posts, comments, images, videos, and other content submitted by users across social media channels.
Detect and remove inappropriate, offensive, or harmful content including hate speech, spam, and misinformation.
Enforce social media guidelines and community standards consistently.
Engage with users in a professional and courteous manner, addressing concerns and inquiries when necessary.
Collaborate with the marketing and PR teams to ensure content aligns with brand voice and objectives.
Monitor trending topics and social media conversations relevant to the brand.
Generate reports on content moderation activities, highlighting trends and issues.
Stay informed of new social media policies, tools, and best practices.
Qualifications & Skills:
Proven experience in social media moderation or community management.
Excellent communication and judgment skills.
Familiarity with social media platforms and moderation tools.
Ability to handle sensitive situations with professionalism.
Attention to detail and strong organizational skills.
Knowledge of community guidelines and legal considerations related to online content.