Accountabilities:
Accountable for the delivery of major digital initiatives including Adobe CMS websites, loyalty platforms, mobile applications, and self-service tools.
Lead the Digital Factory Support function, ensuring operational stability and 24/7 support coverage across APIs, Azure Cloud, Akamai (CDN and cache), digital content, and hosted web assets.
Oversee a portfolio of Agile digital delivery teams (4–5 self-managed teams) operating under the SAFe framework; drive Agile maturity and continuous improvement practices.
Deliver omnichannel and personalized experiences across platforms using Adobe Experience Cloud tools (CMS, Analytics, Target, CDP).Partner with business, IT, marketing, and vendor stakeholders to align on priorities, delivery timelines, and expected outcomes.
Ensure end-to-end ownership of delivery lifecycle, including scope, estimation, resourcing, benefit tracking, quality, and release readiness.
Manage stakeholder communications at all levels, ensuring transparency, early escalation, and resolution of risks and issues.
Drive a culture of innovation, accountability, and agility within both delivery and support operations.
Oversee vendor performance and work with internal functions (PMO, Procurement, Finance) to ensure proper governance, budget control, and contract compliance.
Support and grow a strong delivery and support team capability by mentoring team members and fostering a collaborative, high-performing environment.
Education & Experience:
7+ years of experience in managing large, complex, and cross-functional projects, programs and portfolios., delivering large-scale digital programs with direct accountability for both delivery and production support functions.
Airline industry experience is essential.
Deep experience in CMS (Adobe AEM), digital self-service, loyalty systems, APIs, and mobile applications.
Experience managing Adobe Experience Cloud tools including Analytics, Target, and CDP.Strong knowledge of Azure Cloud, Akamai (CDN/cache), and scalable infrastructure for digital platforms.
Proven leadership of Agile teams (preferably SAFe-certified) and scaled delivery environments (multiple teams/ARTs).
Experience running 24/7 digital support operations with globally distributed teams (onshore/offshore).
Bachelor’s degree in Computer Science, Software Engineering, or Business.Excellent stakeholder engagement, communication, and vendor management skills.
Nice to have knowledge and prior experience with airline transaction systems preferably with Amadeus Altea and experience in leading transformations using Adobe Experience Platforms and products.
You will be redirected to the company website to apply for this position