Responsibilities
· Own and ensure that we deliver the product aligned with customer expectations and commitments.
· Own the overall utilization and schedule reliability of a set of services.
· Optimize usage of space by optimizing booking, adjusting allocation, managing cargo loading (rolling, re-routing) in conjunction with Markets, including both laden and empty flow
· Own vessel scheduling to meet reliability and delivery requirement, Coordinate delivery and re-delivery plans, while managing bunker consumption
· Own and optimize in executing the empty flow plan.
· Manage vessel contingencies and incidents.
· Collaborate with network and marketing teams to identify and implement deployment and optimization opportunities that enhance customer experience and network efficiency.
· Maintain close communication with various internal and external stakeholders.
Accountable for
· Customer outcomes and service delivery within the designated scope, collaborating closely with market and network colleagues.
· Optimizing asset utilization, including bunker consumption and overall utilization, to meet strategic objectives.
· Optimal full and empty flow of equipment
Key Interdependencies
Internal stakeholders:
•Terminal operators
•Captains/masters
•Markets
•Customer experience
•Local execution teams
•Equipment Teams
•Ocean fulfilment Lead counterpart
•Ocean Network Product
•CENFLW
External stakeholders:
VSA partners
Critical Competencies:
· Ability to work autonomously and make informed, independent decisions in high-pressure situations.
· Data-driven approach to problem-solving.
· Strong customer empathy and understanding.