Hostess
Job Location : United Arab Emirates
Duties:
• To greet Guests and identify their specific reservation.
• To register Guests, ensuring that the necessary details are obtained, i.e. name in full, address, whether company or private booking, special rate, allowances, VIP, charge details, etc.
• To collect guests details for database purposes.
• To allocate guests according to reservations list, ensuring that this is what the guest has booked or requested is provided in line with the Cycle of Service.
• To seat guests in line with the Cycle of Service.
• To implement a guest waiting list upon reaching full capacity.
• To liaise with, or alert management of any special allergy or dietary requirements.
• To be familiar with all aspects of Group Reservations including, but not limited to, set menus, allergy requirements, birthday parties, special functions, etc.
• To operate the phone system and the voicemail system as per guidelines.
• To be fully trained and have an in-depth understanding of our reservation system.
• To ensure cleanliness of all menus daily.
• To ensure that the par levels set for menus and other printed tools are always checked and that the venue does not run out of printed materials.
• To ensure cleanliness and correct set up of the reception area.