Responsibilities:
Greet and assist patients upon arrival and throughout their hospital stay.
Coordinate appointment scheduling and follow-up procedures.
Provide information about hospital services, procedures, and policies.
Address patient concerns and escalate issues appropriately.
Facilitate communication between patients and medical staff.
Assist with discharge planning and patient education.
Maintain accurate records of patient interactions and feedback.
Ensure compliance with hospital policies and patient confidentiality standards.
Qualifications:
Bachelor’s degree in Healthcare Administration, Nursing, or related field preferred.
Previous experience in patient services or healthcare coordination is a plus.
Excellent communication, interpersonal, and organizational skills.
Patient-focused attitude and problem-solving abilities.
Fluency in English; Arabic language skills are an advantage.