We are seeking a highly organized and detail-oriented Executive Housekeeper to oversee all aspects of housekeeping operations. The ideal candidate will ensure the highest standards of cleanliness, safety, and guest satisfaction across the property, while leading and motivating the housekeeping team.
Key Responsibilities:
Develop and implement housekeeping policies, procedures, and standards to ensure quality and efficiency.
Supervise, train, and motivate housekeeping staff to maintain a high level of service.
Conduct regular inspections of guest rooms, public areas, and back-of-house spaces to ensure cleanliness and adherence to standards.
Manage inventory and ordering of cleaning supplies, linens, and equipment.
Coordinate with maintenance and front desk teams to address guest requests and maintenance issues promptly.
Monitor and control departmental budgets, expenses, and staffing levels.
Ensure compliance with health, safety, and environmental regulations.
Handle guest complaints and feedback professionally to ensure guest satisfaction.
Prepare reports on housekeeping operations, staff performance, and inventory.
Stay updated on industry trends and best practices to improve service quality.
Qualifications:
Bachelor’s degree or diploma in Hospitality Management, Hotel Management, or related field preferred.
Proven experience in housekeeping management, ideally in a hotel or similar hospitality environment.
Strong leadership, organizational, and communication skills.
Excellent attention to detail and problem-solving abilities.
Ability to work under pressure and handle guest concerns diplomatically.
Knowledge of cleaning chemicals, safety procedures, and health standards.
Proficiency in MS Office and housekeeping management software.