A Customer Service Agent is responsible for handling customer inquiries, complaints, and support requests through phone, email, chat, or in person. The role ensures a high level of customer satisfaction by providing timely, accurate, and friendly service, while maintaining professionalism and company standards.
Key Responsibilities:
Respond promptly to customer inquiries via phone, email, chat, or social media.
Resolve customer issues effectively and efficiently, escalating where necessary.
Process orders, forms, applications, and requests.
Maintain accurate records of interactions, transactions, and customer feedback.
Provide information about products, services, pricing, and company policies.
Handle returns, complaints, and service issues with patience and professionalism.
Follow up with customers to ensure their issues are resolved to satisfaction.
Meet performance targets such as response time, resolution rate, and customer satisfaction.
Qualifications:
High school diploma or equivalent (Bachelor’s degree preferred for some roles).
0–2 years of experience in customer service, support, or a call center role.
Proficiency in English (and additional languages if required).
Familiarity with CRM or helpdesk software (e.g., Zendesk, Freshdesk, Salesforce)