Moorfields Eye Hospital Dubai is seeking a detail-oriented and bilingual Patient Management Officer to join our front office team. The PMO will be responsible for managing patient registration and billing processes, ensuring a smooth and efficient patient experience, especially for our Russian and English-speaking patients.
Key Responsibilities:
Handle patient registration accurately, collecting all necessary personal and insurance information
Manage billing processes, including invoice preparation, payment processing, and resolving billing queries
Assist patients in both English and Russian to ensure clear communication and excellent service
Coordinate with clinical, administrative, and finance teams to facilitate seamless patient flow
Maintain accurate patient records in the hospital’s information system
Address patient inquiries related to registration, appointments, and billing
Follow hospital policies, confidentiality standards, and data protection regulations
Qualifications & Experience:
Graduate degree preferred (healthcare administration or related fields an advantage)
3+ years of experience in patient registration, billing, or related administrative roles in healthcare
Fluent in both English and Russian (verbal and written)
Familiarity with hospital information systems and billing software
Strong interpersonal and communication skills