Intertec Systems offers a wide range of career opportunities in the IT and digital solutions industry. As a leading IT solutions provider in the Middle East, Intertec Systems specializes in cloud services, cybersecurity, enterprise solutions, and digital transformation. Careers at Intertec Systems include roles for IT professionals, software developers, project managers, and technical support specialists. The company fosters a culture of innovation and collaboration, providing employees with training, career growth opportunities, and exposure to cutting-edge technologies.
Job details: Technical Support Engineer
Key Responsibilities
Provide first-level support for software, hardware, and network issues.
Troubleshoot, diagnose, and resolve technical problems efficiently.
Respond to support tickets, emails, and calls in a timely manner.
Document issues, solutions, and best practices for future reference.
Assist in software installations, upgrades, and configurations.
Collaborate with development and IT teams to resolve complex issues.
Maintain knowledge of current software applications, IT systems, and technologies.
Key Skills
Strong knowledge of operating systems, software applications, and networking concepts.
Problem-solving and analytical skills.
Excellent communication and customer service skills.
Ability to work independently and in a team environment.
Familiarity with ticketing systems and technical documentation.
Basic programming or scripting knowledge is a plus.