Key Responsibilities
Lead, manage, and motivate the call center customer service team
Monitor daily call activities and analyze performance metrics against targets
Train new team members and support continuous skill development
Handle customer complaints and escalations professionally and efficiently
Prepare periodic performance and productivity reports
Improve internal processes to enhance customer satisfaction and efficiency
Ensure adherence to operational standards, procedures, and service quality guidelines
Requirements & Qualifications
Education: Diploma or Bachelor’s degree (preferred)
Experience: 3–4 years of experience in call center supervision or management
Language Skills:
Advanced level of English (spoken and written)
Leadership Skills:
Proven ability to lead, coach, and motivate teams
Professional Competencies:
Strong problem-solving, communication, and decision-making skills
Ability to adapt quickly and work in a dynamic, high-pressure environment
Availability:
Immediate joining preferred
Salary, Benefits & Career Growth
Average Market Salary (Estimated):
SAR 7,000 – 10,000 per month
(Based on call center supervisor roles in Riyadh with 3–4 years of experience)