Call Centre Quality / Operation Specialist
Transskills Employment Services- Al Serkal Group
Job ID: 619928
17 Mar 2026
Customer Service / Telecalling
Operations / Back Office Processing / Data Entry
Call Centre Operations, Customer Service, Data Analysis & Reporting
Jobseekers from any country
Job Position – Call Centre Quality / Operation Specialist
For one of esteemed Government clients. It is a one year contract role, extendable further.
Eligibility:
Minimum 12 years of relevant experience in Contact Center operations and customer service environments.
Strong technical understanding of contact center systems and technologies.
Familiarity with Dubai Government service indicators and quality standards, including the Dubai
Model and 360 Services:
Experience in developing and updating service delivery standards.
Experience in conducting internal self-assessments and audits to evaluate the effectiveness of systems and processes.
Good knowledge of excellence policies and related frameworks.
Gross Salary- (15000-18000) AED per month (based on years of experience as well as educational background) + benefits as per UAE Labour Law.
Disclaimer: GotoGulf is a platform that facilitates recruiters and jobseekers reach out to each other. Applicants are advised to research the bonafides of recruiters independently. We do not endorse requests for money payments and strictly advise against sharing personal or financial information. If you suspect malpractice, please email to us.