Job Position – IT Support Technician
Company Name – Dautom
Preference – Arabic Speaker
For a long-term opportunity. If you have experience in technical support, service desk operations, and customer-facing IT support,
Long-Term Opportunity
Working Days: Monday to Friday
Notice Period: 30 Days Preferred
Key Responsibilities:
Provide first-line technical support for website, mobile app, and digital services
Assist users with login issues, payment problems, authentication, and system navigation
Log, track, and resolve support requests through the Service Desk platform
Troubleshoot issues related to applications, databases, browsers, and devices
Monitor system performance and report critical incidents
Prepare user manuals, FAQs, and training materials
Conduct user training sessions and provide guidance on digital services
Participate in User Acceptance Testing (UAT) and collect user feedback
Coordinate with IT teams, vendors, and implementation partners for issue resolution
Maintain support documentation and prepare performance reports.
Required Skills & Qualifications:
Diploma or Bachelor’s degree in IT, Computer Science, or related field
1–3 years of experience in technical support or service desk roles
Strong knowledge of web applications and mobile applications
Basic troubleshooting skills (network, browser, device compatibility)
Knowledge of authentication systems (UAE Pass preferred)
Excellent communication skills in Arabic and English
Strong customer service and problem-solving skills
Ability to work effectively under pressure
Preferred Certifications:
ITIL Foundation
Customer Service Excellence Certification