Massabel Announces the Availability of a Job Opportunity for a Customer Service Officer | Customer Service Representative to work within its team in Riyadh during the evening period, targeting female candidates with outstanding communication, customer service, and problem-solving skills.
◾ Job Title: Customer Service Officer | Customer Service Representative
📍 Place of Work: Riyadh
◾ Employer: Responsible Company
◾ Working Period: Evening
🌟 Requirements
◾ Good communication and customer service skills.
◾ Tact, good dealing, and the ability to build a positive experience with customers.
◾ Ability to receive and deal with inquiries and complaints professionally.
◾ Good problem-solving skills and providing appropriate solutions.
◾ The ability to follow up on customer requests and ensure that they are processed and closed as required.
◾ Proficiency in the use of computers, Microsoft Office programs, and electronic platforms.
◾ Familiarity with CRM systems or customer order management and follow-up systems is preferred.
◾ Good skills in organization, time management, and prioritization.
◾ Ability to work in a team and withstand work pressure.
◾ Commitment, discipline and readiness to work during the evening shift.
🌟 Expected Tasks
◾ Receiving customer inquiries and requests and responding to them professionally.
◾ Handling complaints and observations and working on appropriate solutions.
◾ Record and update customer data and requests on the system.
◾ Follow up on open cases and coordinate with the concerned departments until they are closed.
◾ Maintaining a high level of customer satisfaction and service quality.
◾ Prepare notes and reports related to customer requests when needed.