Job Description

Cantaloupe

IT Service Desk Resources

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Job id: 334074

16 Sep 2020

Job Location

Sharjah, United Arab Emirates

Experience

3 to 8 years

Qualification Level

Graduate

Job Function

Customer Service / Telecalling
IT - Hardware

Skillset

IT, Hardware, Service Desk, Customer Support, Customer Service, ITIL, BMC Remedy, BMC Client Management suite, Windows 10, Office, IE, Chrome, Adobe, etc., Good Communication Skills

Jobseeker Nationality

Jobseekers from any country

IT Service Desk Agents

Job Location: Sharjah, United Arab Emirates
Notice: Immediate to 1 month
No of Position: 4
Gender: Male Candidates only

Job Requirements:

• Candidates available in UAE can only apply
• Preferred from Banking Domain
• Working experience on BMC Remedy and BMC Client Management suite
• Must have good understanding of ITIL processes
• One of the resource must have working experience as IT Service Desk Team Lead while other three as Service Desk Agents
• Must have good knowledge on Windows 10, Office, IE, Chrome, Adobe, etc.
• Must have telephonic and remote desktop support capabilities
• Must have good knowledge on telephone and email etiquettes
• Shift Timing (Saturday to Thursday) 7:30am to 4:30pm however, once resource will be required to work up to 10:00pm. Accordingly, 8 hours working shifts will be designed

Interested candidates can submit your updated CV.

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