Job Description

AWJ Investments L.L.C

Call Center Supervisor

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Job id: 455137

28 Jan 2023

Job Location

United Arab Emirates


5 to 10 years

Qualification Level


Job Function

Customer Service / Telecalling


Call Center experience

Jobseeker Nationality

Jobseekers from any country

Call Center Supervisor

Job Location : UAE

Job Description :

• Reviews management (all online platforms & social media)
• Monitor the reviews.
• Reply to all reviews. (positive & negative)
• Complains management (all online platforms & social media)
• Call all customers and investigate in their case internally with operations, call center and restaurant managers.
• Compensate customers and close all negative cases on the phone.
• Email customers with the digital vouchers to document the compensation.
• Report & document all the closed cases.
• Reporting
• Share the daily reviews by brand by market.
• Share the weekly ratings update along with the weekly report.
• Create a monthly report with KPI’s highlighting the performance and improvements by brand by brand by market.
• Audit
• Weekly audit on all platforms. (Delivery platforms such as Zomato, Deliveroo etc.)
• Ongoing investigation & auditing for the customers profiles.
• Communications
• Point of contact with the delivery platforms for brand updates such as menu, prices, images Etc.

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