Job Objective:
• Manage the catering Operations of a large Camp in terms of Production, service, customer satisfaction.
• Attain high level of customer satisfaction, employee morale and achieve financial objectives in line with the strategic and operating plans, procedures and forecasts within the set parameters.
Job Duties & Responsibilities:
• Plan, organize and control Catering operations in a professional manner ensuring prompt, efficient and quality service to the clients including but not limited to food production, service as per the contractual specifications.
• Responsible for monitoring the quality of the food and service and for making sure for the smooth operation.
• Planning menus in consultation with chefs
• Ordering supplies
• Monitoring the quality of the product and service provided
• Keeping to budgets and maintaining financial and administrative records.
• Knowledge of food, food hygiene (including hazard analysis and critical control points) and food preparation.
• Closely monitor stock level and stock rotation and ensure compliance with the given targets and objectives.
• Conduct regular inventories and ensure that stock is properly maintained and procedures are followed properly.
• Should have excellent employee management skills and should be able to motivate the staff, performance appraisal, conducting trainings etc.
• Monitor staffing level regularly.
• Prepare vacation and replacement plan for key personnel in consultation with Operations Manager.
• Submit staff need forecast to the superior.
• Identify staff training needs and initiate training process in coordination with superiors.
• Monitor and supervise on-the-job training process on location as per training guidelines and procedures.
• Ensure to keep up-to-date records of all training both of-the-job and on-the-job.
• Prepare and maintain documents, reports and records as per the company and client’s requirements.
Qualifications/ Competencies:
• Degree or Diploma in Hotel / Hospitality Management.
• Minimum 10 Years’ experience as a catering Manager in a large Camps, preferably worked in catering companies
• Sound knowledge of Microsoft Excel (familiar with other software) and should be able to work on consolidating different reports for month end invoicing and follow up with clients.
• Should possess Food safety (HACCP) level certification.
• Strong People Management skills