Job Description

HR Plus Consultancy

Customer Care Agent

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Job id: 499258

20 Nov 2023

Job Location



2 to 5 years

Qualification Level


Job Function

Customer Service / Telecalling


Customer service experience

Jobseeker Nationality

Jobseekers from any country

Customer Care Agent

Job Location : Kuwait

Job Description :

• Evaluate customer requirements and take appropriate measures to ensure optimum satisfaction.
• Provide accurate, valid and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Maintain a systematic list of all customer data consisting of interactions, documents, and other relevant details.
• Interact with the senior management to understand updated organizational policies and new products.
• Troubleshoot and resolve product issues and concerns.

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