Responsibilities:
Supervising staff: Oversee receptionists and other front office staff, and act as a role model
Handling guest issues: Respond to guest complaints and provide accurate and timely information
Ensuring policies are followed: Make sure procedures are being followed and that the front desk is operating efficiently
Training staff: Train and assign tasks to front office staff
Providing customer service: Provide excellent service to guests
Managing budgets and payrolls: Handle budgets and payrolls for the front office