Supports the American Hospital Dubai's mission and vision statement. Makes all pertinent information available as to the different packages American Hospital Dubai has to offer.
Provides the support necessary to ensure the registration process, pre-admission and admission, in a manner that exceeds both internal and external customer needs and expectations. Ensures smooth patient flow and optimizes clinic function. Documents, reports, develops and plans to improve the quality of patient care.
Responsibilities:
Monitors and responds to all incoming calls and email requests.
Provides timely responses to all email requests, maximum same day.
Liaises with the Revenue Cycle Management Department.
Checks the system for any existing appointments already made by patients online in order to avoid duplicate bookings.
Arranges and facilitates bookings.
Ensures that all appointment confirmations, preparations and durations of appointments are communicated to patients via email and by phone.
Keeps track of all appointments scheduled using a spreadsheet or other form of tracking device.
Provides excellent customer service to all patients.
Provides the daily no-show and cancellation report to the Assistant Chief Operating Officer services.
Provides weekly reports to Assistant Chief Operating Officer services.
Follows up on patients' reports and sends them to patients once it’s ready.
Coordinates with the satellite clinics for booking appointments either urgent or routine.
Qualifications:
High School National Diploma
PROFESSIONAL EXPERIENCE:
Minimum of two (2) to three (3) years of experience as a Patient Relations staff is preferred.
Excellent English and Arabic verbal/written communication skills.
Basic computer literacy.
Exposure to/experience with customer service principles.
Exposure to/experience with Continous Quality Improvement (CQI) or Joint Commission International Accreditation (JCIA) principles.
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