Guest Relations Supervisor
Job Location : UAE
Key Responsibilities:
• Leadership & Management: Provide strong leadership to the guest relations team, fostering a positive and professional work environment. Address any behavioral issues promptly and effectively.
• Team Coordination: Efficiently coordinate and manage the schedules and tasks of the guest relations officers to ensure optimal use of resources.
• Check-In/Check-Out Process: Oversee the check-in and check-out processes, ensuring that all forms are completed and signed by guests as required. Address and rectify any discrepancies immediately.
• Standardization & Accountability: Develop, implement, and maintain standardized processes, checklists, and SOPs to ensure consistent and high-quality service. Hold the team accountable for following these standards.
• Performance Improvement: Continuously seek and implement improvements for both individual and team performance. Set, monitor, and achieve KPIs for the guest relations team.
• Training & Briefings: Conduct regular training sessions and team briefings to keep the team updated on best practices, new procedures, and area-specific knowledge.
• Area Knowledge: Ensure that the team has comprehensive knowledge of the areas and communities where properties are located to provide efficient and informed service.
Job Requirements:
• Proven experience in a supervisory role within the holiday homes sector or a closely related field.
• Strong leadership and team management skills with a focus on positive, professional interactions.
• Exceptional organizational and coordination abilities.
• In-depth knowledge of standard operating procedures (SOPs) and process improvement techniques.
• Excellent communication and interpersonal skills.
• Strong problem-solving skills and the ability to handle stressful situations calmly and effectively.
• Proficiency in using property management software and other relevant tools.
• Ability to work flexible hours, including weekends and holidays, as required.