Call Center Agent
Job Location : UAE
Duties and Responsibilities:
• Record the call details in the system along with summary of query
• Ensures patients details are updated in the relevant databases
• Answering or making calls to patients to learn about and address their needs, complaints, or other issues with products or services.
• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that patients feel supported and valued.
• Engaging in active listening with callers, confirming or clarifying information and diffusing angry patients, as needed.
• Building lasting relationships with patients and other call center team members based on trust and reliability.
• Maintain the high standard of telephone etiquette when answering calls.
• Making sales or recommendations for products or services that may better suit client needs.
• Adhering to all company policies and procedures.
Requirements :
• Proficiency with computers, especially with CRM software, and strong typing skills.
• Excellent interpersonal and communication skills.
• Good command of written and spoken English language.
• Must have health care or selling experience.
• Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
• Understanding of company products, services, and policies.
• Ability to ask prying questions and diffuse tense situations.
• Strong time management and decision-making skills.