In this role, you will be responsible for processing customer requests (either via phone call or written request) to meet the expectations of their customers by providing market leading service and retaining excellent customer relationships.
Job Accountabilities:
As Service Consultant, your role will involve:
• Meet customer requirements through processing a range of tasks encompassing the full product range.
• Identify, build and maintain excellent customer relationships and loyalty through processing a range of tasks.
• Demonstrate knowledge of relevant systems, products, processes and procedures to aid delivery of a first-class service to our customers.
• Takes personal responsibility for resolving customers’ concerns.
• Work collaboratively across all Operational areas.
• Demonstrate a flexible and co-operative approach towards changing business needs.
• Professional and accountable for all their actions.
• Provide feedback and recommendations for improvement of customer service processes and systems to manager and colleagues.
Job Qualifications
To be successful in your role, you will need:
• Bachelor’s degree preferred (or equivalent), and 2 or more years of experience in a related field.
• Understanding of Insurance, corporate savings and pensions / end of service benefits being strongly preferred.
• Previous experience working within an international and diverse cultural organization would be beneficial.
• Relevant experience in a fast-paced and customer-centric environment.
• Native or Bilingual Arabic proficiency.
Skills:
• Analytical and problem-solving mindset.
• Accuracy and Attention to details.
• Intermediate knowledge of Microsoft office packages– Word, Excel, and PowerPoint.
• Excellent negotiation and communication skills both written and verbal in English.
• Ability to handle pressure and stressful situations whilst adhering to customer support policy and standards.
You will be redirected to the company website to apply for this position