Key Responsibilities:
Supervise front desk, concierge, and guest relations teams
Assist in managing reservations, room assignments, and guest inquiries
Train and mentor front office staff
Handle guest complaints and resolve issues promptly
Ensure front office operations meet service and quality standards
Requirements:
Proven experience in a front office leadership role
Strong communication and problem-solving skills
Proficiency in PMS systems (e.g., Opera, Fidelio)
Flexibility to work shifts, including weekends and holidays
Hospitality degree or diploma preferred