Job Description

Phoenix HG Group

Guest Relations Officer (Female)

Job id: 578724

24 May 2025

Job Location

United Arab Emirates

Experience

2 to 6 years

Qualification Level

Graduate

Job Function

Hospitality / Medicare / Account Management

Skillset

Guest Relations, Customer Service

Preferred Jobseekers

Locally available candidates only apply for this job

Key Responsibilities:

Welcome guests warmly and ensure smooth check-in/check-out
Handle guest inquiries, requests, and complaints professionally
Maintain guest profiles and preferences for future stays
Coordinate with other departments to fulfill guest needs
Promote hotel services, facilities, and special offers

Requirements:

Excellent communication and interpersonal skills
Presentable with a friendly and positive attitude
Fluency in English; additional languages are a plus
Experience with PMS systems (e.g., Opera) is preferred
Must be currently residing in [Insert Country/UAE]

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