As a Guest Service Agent, you will be the first point of contact for guests, ensuring a welcoming and seamless experience. Your primary responsibility is to provide exceptional customer service, assist with check-ins and check-outs, and address guest inquiries to ensure their satisfaction and comfort.
Key Responsibilities:
Greet and welcome guests warmly upon arrival.
Manage guest check-in and check-out procedures efficiently.
Provide information about hotel services, facilities, and local attractions.
Handle guest inquiries, complaints, and requests promptly and professionally.
Maintain accurate records of guest reservations and billing details.
Coordinate with housekeeping and maintenance staff to ensure guest rooms are in top condition.
Upsell hotel services and amenities to enhance guest experience.
Ensure the lobby and front desk area are neat and organized.
Follow all hotel policies and procedures related to guest safety and confidentiality.
Qualifications:
Female candidates preferred.
High school diploma or equivalent; higher education in hospitality preferred.
Excellent communication and interpersonal skills.
Pleasant personality with a professional appearance.
Customer-focused with a friendly attitude.
Ability to handle stressful situations calmly.
Basic computer skills and familiarity with booking/reservation systems.
Prior experience in hospitality or customer service is a plus.