Key Responsibilities:
Supervise front office, housekeeping, and other operational departments.
Address guest concerns and resolve issues promptly.
Ensure adherence to hotel policies, safety, and hygiene standards.
Manage staff scheduling and coordinate team activities.
Monitor daily revenue, occupancy, and other key performance indicators.
Handle emergency situations and escalations.
Conduct shift briefings and communicate operational updates.
Support training and development of staff.
Qualifications & Skills:
Previous experience as a hotel Duty Manager or equivalent role.
Strong leadership and problem-solving skills.
Excellent communication and customer service skills.
Ability to work flexible hours and handle stressful situations.
Knowledge of hotel management systems and procedures.