Customer Service Officer
Job Location : Dubai, United Arab Emirates
Key Responsibilities:
• Schedule and coordinate handover appointments with clients and internal departments.
• Prepare handover documentation, keys, access cards, and welcome kits.
• Conduct unit inspections before client visits to ensure readiness and cleanliness.
• Escort clients during unit handover, explain features, and address any immediate concerns.
• Collect signed documents and ensure proper recordkeeping.
• Coordinate with maintenance and snagging teams for any follow-up issues.
• Provide excellent customer service and maintain a positive, professional image of the company.
• Respond promptly to customer inquiries and escalate issues when necessary.
• Maintain accurate handover records and prepare daily/weekly reports.
Requirements:
• Previous experience in customer service or handover coordination, preferably in real estate or facilities management.
• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Detail-oriented and highly organized.
• Fluent in
• English
• (Arabic is an advantage).
• Presentable and customer-service oriented.
• Must be flexible with working hours and willing to be on-site for handovers.