Call Center Supervisor
Job Location : Dubai, United Arab Emirates
Job Details :
• Bachelor's degree in healthcare administration, business management, or related field preferred.
• Previous experience in a call center environment, preferably in a medical or healthcare setting.
• Proven experience in a supervisory or leadership role, with strong coaching and team-building skills.
• Excellent communication skills, both verbal and written, with the ability to interact professionally with patients, staff, and external stakeholders.
• Strong organizational skills and attention to detail, with the ability to prioritize tasks and manage multiple priorities effectively.
• Proficiency in using call center software and CRM systems, with the ability to generate reports and analyze data.
• Knowledge of medical terminology and healthcare procedures preferred.
• Ability to work flexible hours, including evenings and weekends, as needed.