Job Vacancy – Front Line Associates
We are looking for professional and customer-focused Front Line Associates to join our branches in the UAE. This role involves providing exceptional service, handling financial transactions accurately, and ensuring compliance with AML/KYC regulations.
Key Responsibilities:
• Deliver outstanding customer service at the branch counter
• Assist customers with remittance, foreign exchange, and other financial services
• Handle customer queries and resolve issues promptly and professionally
• Verify customer documents in line with AML/KYC and compliance requirements
• Support daily branch operations to ensure smooth transactions
• Maintain accurate transaction records and adhere to company policies
• Conduct daily cash handling, counting, and balancing transactions
• Promote remittance and foreign exchange services to existing and new customers
• Achieve branch-level business targets through proactive engagement
• Conduct marketing activities, including branch campaigns, promotions, and community outreach
• Build strong customer relationships to encourage loyalty and repeat business
• Identify opportunities for cross-selling and acquiring new customers
• Collaborate with branch supervisors to implement local marketing strategies
Requirements:
• Bachelor’s degree / Diploma in any discipline
• Previous experience as a Cashier / Teller in a UAE Exchange House or Bank preferred
• Strong numerical and communication skills
• Customer service-oriented with attention to detail
• Knowledge of UAE AML/KYC regulations is an advantage
• Proficiency in English
What We Offer:
• Competitive salary package
• Career growth opportunities within the organization
• Multicultural and professional work environment