Guest Services Associate
Job Location : Dubai, UAE
Key Responsibilities:
• Greet guests with a warm and friendly demeanor and assist them with their inquiries or needs.
• Create and maintain a positive and professional relationship with guests, ensuring they have a pleasant experience at IIQAF.
• Manage guest reservations and maintain accurate records, updating information as needed.
• Plan and coordinate events and meetings, ensuring all arrangements are made to provide a seamless experience for guests.
• Provide guests with information about our institute, its services, and upcoming events.
• Respond to guest complaints and escalate issues to the appropriate team members for resolution.
• Collaborate with other departments to ensure all guest needs are met and maintain a high level of customer service.
• Assist with administrative tasks, such as data entry, filing, and answering phone calls.
Qualifications:
• High school diploma or equivalent; Bachelor's degree preferred.
• 2 years of experience in customer service or hospitality industry.
• Excellent communication, interpersonal, and organizational skills.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Proficient in Microsoft Office and customer relationship management software.