Telephone Operator
Job Location : United Arab Emirates
Job Details :
• Answering all incoming calls promptly and professionally.
• Directing calls to the appropriate department or guest room.
• Assisting guests with information, reservations, or any inquiries.
• Taking and delivering accurate messages to guests.
• Maintaining the telephone directory and updating guest information as required.
• Supporting guests with any special requests or services.
• Ensuring smooth communication between departments, guests, and team members.
• Handling any emergencies or urgent situations in accordance with hotel procedures.
• Providing guests with additional assistance when required, including wake-up calls, room service requests, and other guest services.
• Keeping a record of all phone calls, requests, and actions taken during shifts.
• Assisting with any administrative tasks related to the Front Office, including handling guest billing and internal communication.