Responsibilities:
Lead and manage the soft services team to ensure efficient and high-quality service delivery
Develop and implement soft services policies and procedures
Plan and oversee daily operations, ensuring compliance with safety and quality standards
Monitor service quality and client satisfaction
Conduct staff training, performance appraisals, and capacity planning
Manage budgets, control costs, and optimize resource utilization
Conduct regular inspections and audits of facilities
Liaise with clients, vendors, and other departments to meet service requirements
Handle escalations and resolve operational issues promptly
Requirements:
Proven managerial experience in soft services, facilities management, or similar roles
Strong leadership and team management skills
Extensive knowledge of health, safety, and environmental standards
Excellent communication and problem-solving abilities
Ability to manage budgets and operational workflows
Candidates from UAE with experience in malls, airports, or museums are preferred