Requirements:
Excellent communication and interpersonal skills
Strong customer service orientation
Ability to handle guest inquiries and complaints professionally
Good organizational skills and attention to detail
Proficiency in MS Office and hotel management systems
Positive attitude and professional appearance
Responsibilities:
Welcome and assist guests with check-in and check-out procedures
Provide personalized guest services to enhance their stay
Address guest inquiries, requests, and complaints promptly and effectively
Coordinate with other departments to ensure guest satisfaction
Maintain accurate guest records and feedback
Promote hotel services and facilities
Handle VIP guests and special requests
Ensure the lobby and guest areas are welcoming and pristine