Job Description

Narrowlabs Technologies

Senior System Support Engineer

Job id: 595731

01 Oct 2025

Job Location

United Arab Emirates

Experience

8 to 15 years

Qualification Level

Graduate

Job Function

IT - Hardware

Skillset

Networking, Office 365, and Cloud environments

Preferred Jobseekers

Jobseekers from any country; Locally available candidates only apply for this job; Jobseekers from any GCC country

Location: United Arab Emirates

With 8+ years of experience in IT infrastructure, virtualization, and enterprise support.

The ideal candidate will be fluent in Arabic and English, with strong technical expertise to manage diverse IT environments, ensure system stability, and support business continuity.

Key Responsibilities

Provide advanced support for Windows Desktop & Server OS.
Administer & troubleshoot Office 365, Networking, Servers, VMware virtualization, and Storage Hardware.
Implement, monitor, and maintain Backup & Restore solutions.
Manage and support Cloud platforms & Hybrid environments.
Oversee & optimize VMware infrastructure including provisioning, monitoring, and performance tuning.
Collaborate with cross-functional teams to resolve complex issues.
Maintain IT infrastructure documentation & troubleshooting guides.
Mentor and guide junior engineers.

Required Skills & Experience

8+ years of proven experience in IT System Support.
Strong expertise in Windows Desktop & Server OS.
Hands-on experience with VMware virtualization.
Solid knowledge of Networking, Office 365, and Cloud environments.
Expertise in Server, Backup & Storage Hardware.
Proficiency in Backup & Restore solutions.
Knowledge of Linux (added advantage).
Excellent problem-solving & troubleshooting skills.
Fluency in Arabic and English (mandatory).

If you are passionate about IT infrastructure and eager to take ownership of complex system environments,

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