To monitor, maintain, and support the telecom network infrastructure and services, ensuring maximum uptime, quick resolution of incidents, and proactive issue management. This role acts as the first point of contact for telecom-related issues, providing troubleshooting, escalation, and coordination with field teams and vendors.
Key Responsibilities
Monitor network operations, alarms, and system performance on a 24x7 basis.
Provide first-level support and troubleshooting for telecom and IT-related incidents.
Respond to service requests, incidents, and maintenance activities via ticketing systems, phone, or email.
Escalate issues to higher-level engineers or vendors when necessary, ensuring timely resolution.
Perform routine checks, preventive maintenance, and health monitoring of telecom systems.
Maintain accurate incident logs, reports, and documentation of technical issues and resolutions.
Coordinate with field technicians and vendors for on-site support and repairs.
Follow standard operating procedures (SOPs) and service-level agreements (SLAs).
Support planned maintenance, upgrades, and testing activities.
Ensure compliance with safety, security, and company policies.
Bachelor’s degree or diploma in Telecommunications, Computer Science, IT, or related field. 1–3 years of experience in NOC, help desk, or telecom/IT support (freshers with technical knowledge may be considered).