Female Front Desk Receptionist
Job Location : Dubai, United Arab Emirates
Qualifications :
• Minimum 1-2 years experience as Guest Service Agent in a hotel/hospitality industry
• Good command of English language written and spoken. Other foreign languages especially Chinese (spoken) is an advantage.
• Good computer skills
• With pleasing personality
• Preferably female
Essential Duties & Responsibilities
• Ensure that the guest is allocated the accommodation he/she is expecting (according to their preferences) and the Reception is aware of any necessary requirements.
• Maintain an up to date knowledge of the hotel services, supply information and respond to guest queries.
• Maintain awareness of guest profiles through IDS guest profile system and ensure that no duplicate profiles are left without being merged.
• Deals promptly, efficiently and pleasantly with any queries.
• Daily printing, reviewing of related reports such as birthday report, arrival report, and VIP report.
• Controlling the loyalty programs of the hotel and ensure that each guest is credited properly for his/her points and get the related benefits upon booking.
• Show around guests of hotel facilities
• Assisting the Duty Manager in blocking rooms and communicating with Housekeeping for treatments for rooms following the standard procedure.
• Coordinate and handle all group requirements, activities once the group contract has been established.