Head Waiter / Waiter
Job Location : Dubai, UAE
Key Responsibilities :
• Greet guests warmly and ensure an outstanding dining experience from arrival to departure.
• Provide personalized recommendations for menu items, including specialty Chinese dishes, premium teas, and wine pairings.
• Oversee tableside service, ensuring attention to detail and proper presentation of dishes.
• Address guest feedback and resolve complaints promptly, ensuring customer satisfaction.
• Supervise and support waitstaff to deliver top-tier service.
• Train, mentor, and develop service staff in proper dining etiquette, knowledge of Chinese cuisine, and customer interaction.
• Coordinate with the kitchen and bar teams to ensure smooth service flow.
• Delegate tasks efficiently and monitor staff performance throughout service.
• Maintain cleanliness and organization of dining areas in accordance with health and safety regulations.
• Ensure proper table setup, including placement of fine china, cutlery, glassware, and linen according to restaurant standards.
• Assist in inventory management for service supplies and liaise with the Restaurant Manager regarding stock levels.
• Monitor and maintain high standards of personal grooming and uniform for all staff.