Mall Receptionist
Job Location : Kuwait
Responsibilities:
• Greet and welcome guests as they arrive at the mall, ensuring a positive first impression.
• Manage incoming calls and direct them to the appropriate departments or personnel.
• Provide accurate information regarding mall services, events, and promotions to visitors.
• Assist in coordinating events and activities within the mall, working closely with event organizers.
• Handle customer inquiries and complaints effectively, ensuring a satisfactory resolution.
• Maintain the reception area, ensuring it is clean, organized, and welcoming.
• Monitor visitor access and issue visitor passes as necessary.
• Collaborate with security and management teams to ensure the safety and comfort of all guests.
• Perform administrative tasks as required, including data entry and report generation.
• Stay updated on mall policies and procedures to provide accurate information to guests.
Preferred Candidate:
• Fluent in English and Filipino, with excellent verbal and written communication skills.
• Previous experience in a customer service or receptionist role, preferably in a retail or hospitality environment.
• Strong interpersonal skills, with the ability to build rapport with diverse groups of people.
• Proficient in using office equipment and software, including phones, computers, and MS Office.
• Ability to handle multiple tasks simultaneously while maintaining attention to detail.
• Positive attitude and a professional appearance, representing the mall effectively.
• Strong problem-solving skills and the ability to remain calm under pressure.
• A team player who can work collaboratively with others to achieve common goals.
• Flexibility to work various shifts, including weekends and holidays as needed.
• Knowledge of mall operations and customer service best practices is a plus.